Orders of silver and gold are precious goods. We have therefore established clear rules on how to complete and pay for your order. Everything you need to know about the payment procedure can be found here.
How can you pay?
Gold and silver prices are volatile. This means they can fluctuate rapidly over a short period of time. They can be either increases or decreases in price. The current price gets an update every 10 seconds. You can find that price at the top left of our website. There are a lot of factors that determine the price of gold and silver. Be sure to read our blog "Is gold good against inflation?" if you want to know more about this.
Because of these fluctuations - when you place your order - the price is fixed for you for 10 minutes each time. So within those 10 minutes, you have to pay to get your order at that price. If you stay longer than 10 minutes, the price will be renewed.
You can pay the advance via Bancontact (Maestro), iDEAL, Visa and Mastercard. Once the deposit has been paid, you will receive a payment request from us via bank transfer. This allows you to finalize the remaining amount of your order.
Why pay an advance?
When purchasing your gold or silver, we ask you to pay a deposit. This deposit is 3% of your purchase price and goes up to a maximum of €500. We follow this procedure to hedge against non-compliance with the purchase obligation.
It is so that when you place an order, you have three working days to pay for your order. During those three working days, we guarantee the price that was valid at the time of purchase. So we protect our customers against exchange rate differences. By asking for a deposit, we guarantee that protection and protect ourselves against risk.
Due to the volatile price of gold and silver, it is not possible to cancel your order. What is possible is to sell your order back at the current market price.